Job Description
ApplyUni Abroad is a dynamic and growing organization dedicated to helping students achieve their educational goals by providing comprehensive support for international university applications. We pride ourselves on our commitment to client satisfaction and our ability to deliver personalized, high-quality services.
Position Overview: We are seeking a dedicated and client-focused Client Services Officer/Administrator to join our team. The ideal candidate will be responsible for managing and tracking the progress of school applications for our clients, perform internal administrative duties, coordinating and executing email marketing campaigns, SMS campaigns, and WhatsApp conversations. Additionally, this role will involve organizing various online events for clients and internal team meetings, along with performing other tasks necessary for the successful operations of the company.
Client Management:
- Serve as the primary point of contact for clients, providing support and guidance throughout the application process.
- Manage and track the progress of school applications, ensuring all deadlines are met and necessary documents are submitted.
- Address client inquiries and concerns promptly and professionally.
Marketing Campaigns:
- Plan, execute, and manage all email marketing campaigns, ensuring timely and relevant communication with clients.
- Develop and implement SMS marketing campaigns to keep clients informed and engaged.
- Handle WhatsApp conversations with clients, providing real-time support and updates.
Event Coordination:
- Organize and coordinate various online events, including webinars, workshops, and Q&A sessions for clients.
- Plan and facilitate internal team meetings to ensure smooth communication and collaboration among staff.
Operational Support:
- Assist with other tasks and projects as required to ensure the successful operation of the company.
- Collaborate with other departments to streamline processes and improve service delivery.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience in a client-facing role, preferably in the education or services sector.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in email marketing platforms, CRM systems, and Microsoft Office Suite.
- Experience with SMS marketing tools and WhatsApp communication.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Flexibility to work occasional evenings and weekends for online events.
Fully Remote
Salary: 1500-2000 cedis
Mode Of Applying
Send your resume/CV to [email protected].
Take a look at the ApplyUniAbroad website here.
Closing Date: 30th Jun. 2024
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